Privacy Policy

Introduction

Silent-nebula is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We take our obligations under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles seriously. By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Complete a consultation booking form
• Subscribe to our newsletter or communications
• Contact us with enquiries
• Participate in our educational sessions

The personal information we may collect includes:

• Name and contact details (email address)
• Information about your financial goals and circumstances that you choose to share during consultations
• Communication preferences
• Feedback and survey responses

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on each page
• Referring website addresses
• Device information

This information is collected through cookies and similar tracking technologies as described in our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our educational services
• Process and manage your consultation bookings
• Communicate with you about appointments, services, and updates
• Improve our website and service offerings
• Analyse usage patterns to enhance user experience
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and services (such as hosting providers), bound by confidentiality agreements
• If required by law, regulation, or legal process
• To protect the rights, property, or safety of silent-nebula, our users, or others
• With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy rights have been violated

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Silent-nebula
Level 12, 180 George Street
Sydney, NSW 2000
Australia

Email: [email protected]